Frequently Asked Questions

palm & orange trees in marbella

Are you a registered travel agency?

Yes, TOMA&COE is the trading name for the travel agency MANAREMA SL B-93329274 which is registered with LA JUNTA DE ANDALUCIA (the Andalucian Regional Government) CIAN 2296486-3. (Identification Code of Andalucian Travel Agencies).

Can I join an existing group for my holiday?

Very occasionally we run a scheduled departure tour which single travellers or couples can join, but the vast majority of our trips are private and bespoke for individual groups.

How do I reserve a trip, and when do I need to pay?

Once the itinerary is agreed, you pay a 30% deposit to reserve the tour. The remainder is due eight weeks before the tour commences. Day trips can be paid in full by credit card at time of booking. For more details, please see our Terms and Conditions page.

How can I pay?

You can pay either by credit card, bank transfer or Paypal (this incurs a 4% surcharge). For more information, please see our Terms & Conditions.

How can I be assured of the quality of our accommodations?

We do not specify accommodations in the initial quote and basic itinerary. Once the reservation deposit is made, our team starts assigning not just hotels, but also specific room categories, to each client. We have a budget for your hotel accommodation and we work hard to find you the best possible option within that budget.  When making a booking, please state whether you require rooms with a double bed or twin beds.

Do I need travel insurance?

Yes, we advise all clients to take out comprehensive travel insurance from a reputable company. For more details, please see our Terms and Conditions page.

What should I bring?

The most important equipment for any of our tours is a pair of sturdy walking shoes (not hiking boots, but comfortable footwear that provides support and grip). Our tours include a fair amount of walking, as most of the exploration of villages, towns, and cities is undertaken on foot – we believe this is the most authentic and enjoyable way to experience Andalucian life and culture.

Depending on the time of year, adequate clothing is also essential. In the summer temperatures are extremely high, so you will need light, breathable clothes and a hat; however the cooler months in the mountainous regions of Granada, and the spring and autumn rains, also require adequate clothing – fleeces and coats during those seasons are a must.

Spanish people like to dress up, especially in the evenings, so we ask that guests bring smarter outfits for evening meals in order to feel comfortable with their surroundings.

Don’t forget to bring your phone charger and any power adapters for other electronic devices, as well as any prescription or other medication you might need.

NOTE: Please try not to over-pack. Spanish elevators, hotel rooms, vehicles and lobbies are much smaller than in some other countries. Many clients wish they had travelled lighter, so bear this in mind when packing. Travelling light is a joy!

Are tips included?

Tips are not included in our fees. For your welcome and farewell dinners, TOMA&COE pays the gratuities. When you are dining independently, we suggest adding 10% service charge to the bill (you may see a breakdown of the VAT included in your bill – people often confuse this for the service charge).

For your Tour Director we suggest €10 per person, per day. For your local guides, €5-10 per person.

Food, Drink and Water: what to expect

The food in Spain is exceptionally good and products are fresh and varied. You may encounter some less familiar dishes, as the Spanish do not shy away from eating offal, pigs’ trotters, whole fish, and meat on the bone. If you have any special dietary requirements, please let us know in advance. Local wine is generally good quality and offers superb value. Whilst the tap water is clean and safe, we advise guests to drink bottled water which is always available in stores, hotels and cafes.